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#QQ CATALYST AGENT LOGIN HOW TO#

You may even experience an error like the image bellow. If a website has a large amount of number, such as a database or list of contact information, then the page might either take a long time to load, or might not load at all.

StratusLINK scans the texts of webpages to identify click to call eligible phone numbers.

Troubleshooting Web Pages Won’t Load While Extension is Running StratusLINK will search Google for the inbound telephone number. If you do not enter anything in the Redirect URL field, The variable that is needed will be “ ” or “ ” if you are using Salesforce Lightning. You must also enter the URL that you would like to search by with the variable entered in the string in the Redirect URL field. To set the call popup url, click on the small gear icon in StratusLINK and enter in the url you wish to use. You will then be presented with an option to call pop on Ringing or Answer. To enable this feature, click on the toggle option next to “Call popup”. This is useful when a CRM is used to access customer data to that customer information is displayed automatically. When an inbound call is received, this URL is sent to the browser and will perform this search. Screen pop will allow you to enter any URL search link followed by a variable that will be replaced with the inbound calling phone number. And it is also the Caller ID that will show on the 3 rd party’s number that is being called. This is the number that will appear on your phone(devices) when click to call is being used. You can adjust the Caller ID that is used to make your outbound call using the dropdown menu. To do this, click on the small gear icon in StratusLINK and enter the limit number that you choose. If you would like to limit the number of telephone numbers that are detected on a page, you can set the limit to any single or two digit number (max is 99). To enable this feature, click on the toggle next to “Click to Call” in the StratusLINK extension.

Once you click on the icon, your Stratus desk phone, Mobile app, web phone, or any other connected device will ring and once you answer your call will be connected to the telephone number you clicked to call. Simply click on this icon to trigger a click to call action. There will be a small blue cloud logo that it placed next to each number that is detected. This feature will allow you to click to call any phone number that is on a web page. If a new call is made while the Pause Recording URL is open, then the webpage will need to be refreshed or closed out and opened again in order for the current call to be paused. The Pause-Resume feature only works for the current active call. Leaving the URL open will not prevent call recordings. Once the website has been closed, recording automatically resumes for the call. The URL is still considered active even if it is opened in the background or if you are viewing another tab. Your currently call will be recorded until the Pause Recording URL is active in your browser. Then, simply click on the Pause recording toggle. This setting can be found by clicking the Settings Gear Icon in the top right hand corner of the pop out menu. To enable this feature, enter the web URL that you would like to trigger the pause and resume function. To resume recording, simply close the browser window or tab that URL is viewed in. This feature allows you to enter a specific web URL or link that will cause the system to pause recordings when this URL is opened in your browser. Once you have selected Settings, you will be able to edit the fields to customize your StratusLINK experience.įeature: PAUSE-RESUME Recordings based on URL: Most settings can be found by clicking the gear icon in the top right hand corner of the StratusLINK tray. To Logout of the extension, click the Logout Button. This will also let you know which user you are signed in as. If you see this trey, this it means you are signed in to StratusLINK. Once you have been signed in, you will see the following pop out trey.

Please contact your administrator if you do not know your username or password.

For example, as the username and your password.

This is the same portal that you access by going to This sets it so that it will appear in the ChromeĮxtensions tray in the upper-right corner of your browser.Ĭlick on the StratusLINK icon in the Chrome extension tray to expose the Sign In screen.Įnter you Stratus Portal user credentials.

Once installed, click on the small puzzle piece icon in the upper right corner of ChromeĬlick on the small pin icon next to the “StratusLINK” extension

Once installed on your Google Chrome Browser, follow the guide below for how to use the StratusLINK Extension for features like Click To Call, Call Pop Ups, and Recording Pauses. The StratusLINK Google Chrome Extension can be found HERE.

#QQ CATALYST AGENT LOGIN HOW TO#